FAQ...

Frequently asked questions ...

When is the last day I can place an order for Christmas Day delivery?

We can ship your package out to be delivered before Christmas for all orders placed before Wednesday, December 15th, 2021. Due to COVID-era delays with postal carriers, we can never fully guarantee a delivery date, but we will provide you with a tracking # and an estimated delivery date once the package leaves our hands. We do offer local pickup and delivery options, and we can deliver packages locally up until December 24th for Christmas delivery. But don't wait ... inventory is going fast and there are no guarantees that we will have everything you want in stock by then!



What shipping carrier(s) do you use to send your products?

We usually ship all orders exclusively through USPS to any address within the continental US, and we can also ship orders abroad through different postal carriers upon request - HOWEVER ... Due to recent COVID-era delays with USPS services, we are now currently offering a competitively-priced UPS alternative in lieu of shipping USPS, until normal and efficient USPS services resume! Please note that the USPS generated shipping amount in your shopping cart will NOT be the exact shipping amount if you choose to ship your order UPS, and although we will do our best to keep it under what USPS would charge - there are some circumstances where this is not feasible. Please bear with us as we adjust and adapt to these uncertain times like every other small business!



Do you do special orders for custom color combinations?

We will do custom color combinations for any orders of 10 or more of the same item. Pricing will often differ slightly from the original retail price of the item, depending on the color selections and material choices. Contact info@joshuatracyglass.com for more info.



What's your return policy?

All sales are final unless special arrangements are made regarding custom orders or commissions. Some items can be exchanged for another item of equal or greater value on a case-by-case basis (customer will pay any return and exchange shipping charges). JT Glass is not responsible for any breakage, damage or destruction to purchased items once the customer has received deliveries in good standing from the postal carrier.



Do you offer bulk discounts? Veteran's discount?

Yes, we offer a 10% discount for all United States Veterans, and we also offer bulk discounts for orders of 20 or more of the same item. We also offer seasonal discounts and flash sales through our social media pages ... so become a fan, like us on Facebook and follow us on Instagram for all of our sale updates, product launches, photos/videos and much more !!!